Man and Van Removal Service Terms and Conditions

d) The desired date and approximate time window for the service.

3.3 Any quotations are provided based on the information supplied by you and are subject to change if that information proves inaccurate or incomplete.

3.4 We reserve the right to refuse a booking or cancel a confirmed booking where we reasonably believe that we will not be able to safely or lawfully perform the services, including due to access issues, overloading risk, or issues within the service area.

4. Estimates and Pricing

4.1 Unless otherwise stated, prices are provided as estimates based on the volume of goods, journey distance within the UK, number of staff required, anticipated time on site and any additional services requested.

4.2 Where pricing is time-based, you will be charged from the agreed arrival time or actual arrival time, whichever is later, until the completion of the job, including any waiting time caused by delays outside our control.

4.3 Additional charges may apply for:

a) Extra time beyond the estimated duration.

b) Additional staff or vehicles requested or reasonably required on the day.

c) Difficult access conditions requiring extra labour or time.

d) Congestion charges, tolls, parking fees or fines incurred in carrying out the service where caused by lack of access, incorrect instructions or legal restrictions.

4.4 We will inform you where possible of any changes to estimated charges as soon as we become aware that additional time or resources will be required.

5. Payments

5.1 You agree to pay all charges for the services in accordance with the payment terms agreed at the time of booking.

5.2 We may require a deposit or prepayment to secure the booking, particularly for larger removals, long-distance journeys or peak dates. Any required deposit will be communicated to you before confirmation.

5.3 Unless otherwise agreed in writing, payment of any remaining balance is due immediately upon completion of the job on the day of service.

5.4 We accept payment by the methods notified to you during the booking process. You must ensure that you have the means to make payment in full at the agreed time.

5.5 If payment is not made when due, we reserve the right to:

a) Charge reasonable late payment fees and interest in accordance with applicable UK law.

b) Retain the goods in our possession, including keeping them on the vehicle or moving them to secure storage, until payment in full has been received, and to charge you for any storage or redelivery costs.

5.6 All amounts payable are exclusive of any applicable taxes that may be imposed by law, which will be added where required.

6. Cancellations and Changes

6.1 You may cancel or amend your booking by giving us notice as early as possible. Any cancellation or amendment must be communicated through an accepted contact method.

6.2 Where you cancel a confirmed booking, the following may apply:

a) If you cancel with reasonable notice before the scheduled service date, any deposit paid may be refunded or transferred at our discretion, subject to any administrative costs.

b) If you cancel with short notice, including on the same day as the scheduled service, we may retain part or all of any deposit, and you may be charged a cancellation fee to cover our costs and loss of business.

6.3 A change of date, time or location may be treated as a cancellation and new booking if we are unable to accommodate the changes within our existing schedule.

6.4 We may cancel or postpone the service due to reasons beyond our reasonable control, including severe weather, vehicle breakdown, illness, accidents, road closures, or legal restrictions. In such cases, we will use reasonable efforts to offer an alternative date or time, but we will not be liable for any indirect losses arising from the delay or cancellation.

7. Customer Responsibilities

7.1 You are responsible for:

a) Ensuring that goods are properly packed and prepared for transport unless we have expressly agreed to provide packing services.

b) Clearly labelling boxes and items where special care is required, such as fragile or upright-only items.

c) Ensuring that all goods to be moved are ready for loading at the arranged time and that you or your authorised representative is present throughout loading and unloading.

d) Arranging and paying for any parking permits, dispensations or building access permissions required at collection and delivery addresses.

e) Removing and safely disposing of any items that we are not permitted to transport, such as hazardous materials, flammable substances or illegal items.

7.2 You must not ask our staff to undertake any work that is unsafe, unlawful or outside the agreed scope of services, such as standing on unsafe surfaces, removing fixtures that require specialist tradespeople, or moving items that clearly exceed safe manual handling limits.

8. Excluded and Restricted Items

8.1 We do not accept the following items for transport or removal:

a) Hazardous, explosive or flammable substances.

b) Illegal goods or items obtained unlawfully.

c) Live animals or perishable goods that require controlled conditions.

d) Cash, securities, valuable documents, or items of exceptional value such as fine art, jewellery or antiques, unless agreed in writing in advance.

8.2 If any excluded items are included without our knowledge, you will be responsible for any resulting loss, damage, fines or costs, and we may remove or dispose of such items without liability to you.

9. Liability and Insurance

9.1 We will exercise reasonable care and skill in providing the services. Our liability for loss of or damage to goods is subject to the limitations set out in this section.

9.2 We are not liable for any loss or damage that occurs:

a) As a result of your failure to properly pack or secure items, unless we have provided a packing service.

b) Due to inherent defects, weaknesses or pre-existing damage in the goods.

c) When caused by your instructions against our advice, or by actions of persons other than our staff.

d) Due to wear and tear, minor scratches, or cosmetic damage that is reasonable in the context of normal moving and handling.

9.3 Our liability for loss of or damage to goods, whether in contract, tort or otherwise, is limited to a reasonable amount per item or per job, reflecting typical man and van service levels, unless a higher level of cover has been expressly agreed in writing and an additional charge paid.

9.4 We are not liable for:

a) Indirect or consequential loss, including loss of profits, loss of opportunity or emotional distress.

b) Loss arising from delays, missed delivery times or inability to complete the service caused by circumstances beyond our reasonable control, including traffic, weather or access issues.

9.5 You must notify us in writing of any loss of or damage to goods as soon as reasonably possible and, in any event, within a reasonable time after completion of the service, so that we can investigate.

9.6 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, or any other liability that cannot be lawfully limited or excluded under UK law.

10. Waste and Disposal Regulations

10.1 Where we agree to remove waste, rubbish or unwanted items, we will do so in accordance with applicable UK waste and environmental regulations.

10.2 You must accurately describe any waste items to be removed, including any electrical equipment, furniture, construction materials or other bulky items. We may refuse to take items that are not as described or that fall outside our licence or capabilities.

10.3 We are not permitted to collect or dispose of hazardous waste such as chemicals, asbestos, clinical waste, gas bottles or other regulated materials.

10.4 You remain responsible for any waste or items that we decline to take. Fly-tipping or unlawful disposal is strictly prohibited, and you must not instruct us to dispose of waste in any way that breaches legal requirements.

10.5 Any waste disposal charges quoted are based on the type and volume of waste described by you. If the actual waste differs materially, we may adjust the charge to cover the true cost of lawful disposal.

11. Access, Parking and Property Damage

11.1 You are responsible for ensuring safe and reasonable access to the property at both collection and delivery locations, including arranging parking space as close as practicable to the entrance.

11.2 We are not liable for damage to driveways, paths, garden areas or other surfaces caused by the movement or parking of vehicles where you have requested or consented to us using such access.

11.3 You should protect floors, walls and fixtures where you consider there is a risk of damage during the move. While we will take reasonable care, we are not responsible for normal scuffs or marks that may occur when moving large items through confined spaces.

12. Delays and Waiting Time

12.1 We will make reasonable efforts to arrive at the agreed time, but timings are estimates and may be affected by factors such as traffic, accidents or roadworks, especially within busy service areas.

12.2 If we are delayed, we will contact you as soon as reasonably possible. We are not liable for losses arising from delays beyond our control.

12.3 Where our staff are kept waiting at collection or delivery addresses for reasons outside our control, we reserve the right to charge for waiting time at our standard hourly rate or as otherwise agreed.

13. Complaints

13.1 If you are dissatisfied with any aspect of the services, you should raise the issue with us as soon as possible so that we can attempt to resolve it.

13.2 We may request supporting information, including photographs or a written description of any damage or issues, to assist our investigation.

13.3 We will consider all complaints fairly and, where appropriate, may offer a remedy in line with these Terms and Conditions and applicable UK law.

14. Data Protection and Privacy

14.1 We will collect and use your personal information only for the purposes of handling enquiries, providing quotations, carrying out bookings and managing our relationship with you, in accordance with applicable UK data protection laws.

14.2 Your details may be used for administrative purposes, service updates and lawful record-keeping. We will not sell your data to third parties.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services provided are governed by and construed in accordance with the laws of England and Wales.

15.2 You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising from or relating to these Terms and Conditions or the services.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or other competent authority, the remaining provisions will remain in full force and effect.

16.2 Our failure to enforce any right or provision under these Terms and Conditions shall not constitute a waiver of such right or provision.

16.3 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.

16.4 These Terms and Conditions constitute the entire agreement between you and us in relation to the services, and supersede any prior written or oral agreements, understandings or arrangements.